The Role

Bliss Bridal Salon is seeking a warm, polished, highly organized Customer Care Concierge to support our Alterations Department. This role is perfect for a take-charge, people-loving personality who can host brides and families, keep appointments running smoothly, and communicate with confidence and care.

You’ll be the friendly face and steady hand that helps brides feel guided and celebrated—while keeping schedules, details, and next steps beautifully coordinated.

Responsibilities

• Host and greet brides + guests for alterations appointments with warmth and confidence.
• Support brides during fittings with styling guidance and calm, reassuring communication.
• Schedule, confirm, and manage fittings with accuracy and strong follow-through.
• Communicate timelines, expectations, and next steps clearly (in person, phone, email).
• Coordinate closely with seamstresses and the bridal team to keep appointments flowing.
• Handle multiple moving pieces while maintaining a composed, welcoming presence.
• Support service recommendations and sales (alterations, gown care, preservation) when appropriate.

What Makes You a Great Fit

• You’re a natural hostess—people feel comfortable the second you enter the room.
• You love details and organization; you’re the person who makes plans actually happen.
• You’re confident communicating and enjoy guiding clients through emotional moments.
• You’re proactive, coachable, and accountable—no waiting around to be told what to do.
• You enjoy a fast-paced, appointment-based environment and thrive on meaningful service.

Bonus Points (Not Required)

• Experience in bridal, fashion, luxury retail, hospitality, event coordination, or customer service.
• Comfortable selling services in a warm, ethical, confidence-building way.