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Possibly The Best Job In The Wedding Industry

Do you love Retail Sales with the High End Experience of Working one on one with clients? Are you a positive, genuine, hard-working person who is excited to be a part of the day every woman dreams about? Do you like sales and the challenge of helping someone uncover their style?

Want to be a weekend warrior? We have a spot for you. Seasonal Stylist? Dec-March, Lets do this! If you love it, we have full time available too. Student? Perfect!

Let’s skip right ahead to the center of this great opportunity. Bliss Bridal Salon is located in Fort Worth, Texas and is looking for someone who is willing to grow with the store and help brides find the gown of their dreams. At Bliss, we offer more than just wedding dresses, we believe in creating memories and experiences. Though this job might sound like all rainbows and unicorns there is more than what meets the eye.

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We regret to inform you, its not all glitter and butterflies

  • This is not an episode of your favorite TV Show. This is the behind the scenes, sometimes tough, labor intensive, people pleasing, goal achieving, not for the faint of heart, REALITY of bridal.
  • This is a selling job, meaning the pay is hourly combined with sales-based incentives. Therefore the harder you work, the more you will get out of it. Please don't mistake this as "easy".
  • Our “Busiest Days” are Saturdays and Sundays. These are the days we prepare all week for. Be ready to work when families and friends have time to shop with the bride. Weekends are required
  • We are huge about working hard and seeing the results in our brides finding the perfect gown. In order to work at Bliss Bridal, you have to love to see the results of a job well done. Finding the bride the perfect dress is very rewarding but does take hard work and determination to see it through.
  • Say goodbye to that boring desk job. This job requires you to be on your feet and talk to people of all kinds. This keeps your day from being boring and just watching the clock tick away. Here, we are often shocked to see the time fly as fast as it does.
  • We clean, vacuum and steam dresses. There is behind the scenes work. Sorry, its a small business, we do all the things.

Now, let’s talk about the good parts

  • You will work with brides, their friends and their families to help her find her Dream Wedding Dress, arguably one of the most important pieces to any bride's big day
  • We are huge about creating relationships with our brides and seeing them through till the big day. We love meeting new people in every appt!
  • Fashion! We are on the leading edge of fashion for our brides and get to mix and match all the amazing things to create unique looks for each bride!
  • The thank you's. Brides can feel very overwhelmed in this environment. Helping them navigate it and find their voice is one of the most rewarding things we do.
  • We are some the most highly trained stylists in the FW area. We are the experts and leaders in service and experience and it shows.  The brides can tell and love it!

 

Job Requirements

  • You need to be the type of person who gets joy out of getting things done.  We are looking for self starters, extroverts and challenge driven stylists.
  • You will be talking a lot. So you need to enjoy small talk, bonding with the brides and their families and putting on a show to larger groups.
  • You will be walking, sometimes up and down the stairs multiple times a day, carrying gowns. You need to be comfortable on your feet and ready for a full day, everyday.
  • Ready to learn. There is always something new to learn about the bridal industry or the selling world. The phrase “you learn something new everyday” is taken quite literally here.
  • In addition, you need to be a detail-oriented person. Just to prove that you are, when you apply for this position in the subject line of the email you must include “Fairy Gown Mother”.
  • We love to help people feel like their best self! Everyone on our team has the same goal: to help the bride feel and look their best on the biggest day of her life.
  • In short, your job is to help a bride piece together the puzzle of what her dream dress is, all the while including the family and friends that she has brought with her in the experience of the Yes.

 

We cannot wait to meet you! Send your cover letter and resume to (bliss bridal application @ gmail . com) - We spread it out to deter ALL the SPAM 🙂 We prefer only humans to apply not robots but would consider a Golden Retriever as well.

The Bliss Stylist Team

Bliss Bridal Hiring
We are seeking a Customer Service Rockstar to help us continue delivering the customer service excellence Bliss is known for. This position is our company's voice and first impression, as well as one of our strongest champions of our core values which are Quality of Experience, Quality of Service and Quality of Gowns. We are looking for our next outstanding customer communication concierge, who consistently delivers excellent service, support, communication and solutions to our customers. This person will work in a fun, fast-paced, customer centric role that is responsible for managing a significant volume of communication with our customers, in a professional, efficient, and courteous manner. They will promptly respond to customer questions accurately, identify customer needs or underlying issues, identify the appropriate form of communication, and provide meaningful solutions on accounts, orders, payments, products, appointments, and services. Accurately completes and maintains related reports, records, and files and delivers them, in a timely manner. Educates customers on our products, events, upgrades, and services, and supports all functions of the guest experience.

Duties

  • Responsible for the timely accurate efficient and professional completion of customer service functions in accordance with department expectations
    • Answer all calls and texts promptly and professionally using bliss's customer communication protocols and after completing the online communication training.
    • Take 100% ownership of all customer communication by staying engaged through collaboration and following through until the customer is satisfied with the information provided.
    • Answer customer questions properly and professionally by identifying the key questions and issues and taking ownership of the call.
    • Effectively communicate services expectations and products to the customer in a timely professional manner
    • Research, document, and resolve errors promptly accurately and efficiently.
    • Be knowledgeable about and provide concise and meaningful product service or event information and be able to eloquently explain policies and procedures if they are applicable to the customer situation.
    • Accurately provide basic account information of all account types to customers including but not limited to balances, deposit amounts and due dates.
  • Serve as a backup for guest experience coordinators ensuring the department expectations and company standards are met.
  • Actively and professionally conduct pre-qualification calls bridal show league calls and other special event communication.
  • Must maintain a thorough knowledge of policies and procedures, in order to be able to work independently or as a team with little direct supervision.
    • Must be able to use e-mail instant messages and phone calls efficiently, to communicate with supervisor and other team members as well as guests.
    • Must exercise good judgment and decision making to resolve customer inquiries, concerns or requests using our core values quickly and efficiently as a guide.

Additional Responsibilities

  • Adhere to Bliss Bridal Salon's core company values and mission statement.
  • Assist with or fill in for Bridal Stylists as needed to keep a pulse on our clients
  • Demonstrate a customer first approach when prioritizing tasks demonstrate a high degree of accuracy when providing customers with product and service information.
  • Keeps management appropriately informed of area activities and of any significant problems that impact our customers or are urgent in nature must be communicated immediately upon identification.
  • Encouraged to participate and community service events sponsored by bliss bridal salon that serve and support the mission and values of bliss.
  • Provides superior internal and external customer service, must demonstrate self-governance, courtesy, and respect towards external customers as well as all organizational personnel.
  • In addition, you need to be a detail-oriented person. Just to prove that you are, when you apply for this position in the subject line of the email you must include “Social Butterfly”.
  • Complete required training courses within assigned time frame.
  • Represent Bliss Bridal Salon in a professional manner which includes a professional image confidentiality a positive can-do attitude good attendance punctuality flexibility and adaptability in meeting our customers’ needs keep the work area tidy and maintain customer privacy attends and participates in meetings as required.
  • Additional duties as requested or assigned.

Qualifications/Skills

  • Previous experience in a customer service role is preferred.
  • High school diploma or GED bachelor’s in business administration or related field preferred or equivalent experience
  • Familiarity with bridal fashion and the bridal industry is preferred.
  • Strong interpersonal skills and the ability to communicate verbally and digitally effectively with diverse individuals.
  • Excellent organizational skills and the ability to prioritize tasks.
  • Proficiency in using computer systems and software applications.
  • Strong written and verbal communication skills
  • Ability to work well under pressure and at an extremely fast pace.
  • Ability to work in a noisy environment.
  • Ability to operate a multiline phone system computer and related software.
  • Understanding of Microsoft suite Google suite and willingness to learn other software and applications.
  • Excellent customer service skills
  • Ability to establish and maintain effective working relationships with coworkers’ customers and the public.
Compensation and Benefits: Full time hourly pay with additional Commission and bonuses available, Rate of pay is dependent on relevant experience and education.
We cannot wait to meet you! Send your cover letter and resume to (bliss bridal application @ gmail . com) - We spread it out to deter ALL the SPAM 🙂 We prefer only humans to apply not robots but would consider a Golden Retriever as well.
The Bliss Stylist Team